Welcome to PacificValves.com

General Policy
All goods supplied are covered by such warranty as is specified below and supplied subject to the product standards detailed by Pacific Valves and shall apply to the sale of the goods.

The buyer shall immediately notify Pacific Valves International (PVI) in writing upon discovery of any defect in the goods. The buyer shall not carry out any remedial work to alleged defective goods without first obtaining the written consent of PVI to do so.

The only conditions and warranties which are binding on PVI in respect of the state, quality or condition of the goods supplied by it to the buyer are those imposed and required to be binding by this agreement and any amendment or re-enactment thereof, and to the extent permitted thereby. The liability, if any, of PVI arising from the breach of such conditions or warranties shall at PVI's option be limited to and completely discharged by –

The replacement of the goods or resupply of same by PVI, or
    * The repair of the goods; or
    * The payment of the cost of replacement of the goods; or
    * The payment of the cost of repair of the goods

This is to be at the selection of PVI

Warranty Terms

(a)          Any warranty, condition, description or representation whether express or implied as to the description, state, quality, merchantability or fitness of the goods for the purpose for which they are provided is hereby excluded to the extent that the relevant laws of Hong Kong permit.

(b)          If any Trade Practices Act or any other legislation implies a condition or warranty into this agreement in respect of goods supplied, and the Supplier’s liability for breach of that condition or warranty may not be excluded but may be limited, the Supplier’s liability for any breach of that condition or warranty is limited to the Supplier doing any of the following (at its election):

(i)            In case of goods, any one of the following as determined by the Supplier:

(i)            The replacement of the goods or the supply of equivalent goods; 

(ii)           The repair of goods;

(iii)          The payment of the cost of replacing the goods or of acquiring equivalent goods; or

(iv)         The payment of the cost of having the goods repaired.

(ii)           In the case of services, any one of the following as determined by the Supplier:

(i)                  The supply of the services again: or

(ii)                The payment of the cost of having the Supplier’s services supplied again.

Acceptance and Returns
In order to determine the cause of the claimed defects, we would obviously require all the faulty items to be returned to  PVI for testing. However as we feel that in practice, this may not be suitable. We therefore plan to maintain limited stocks in our warehouses in order to provide a more immediate service returns. These service returns will not be subject to our prior inspection of the faulty goods, and will be automatically available for all claims of defects.


(a)    Any claim for non-delivery, shortage in supply, damage occurring during the course of delivery, or for rejects by the Customer, must be in writing and given to the Manager of the Supplier within 7 days of the Customer receiving the goods.

(b)    All goods returned will not be considered for warranty replacement or credit refund until they are processed and accepted by the Supplier.

(c)   Acceptance of goods will not necessarily entitle the Customer to a credit.

Damaged and Missing Products
All items are packaged securely to arrive safely at your door. Inspect upon arrival, open all boxes and check for damage or missing parts, and refuse to sign if damaged. Do not sign without inspection. Concealed damage must be reported within 24 hours. The shipper is not responsible for damage after 24 hours. We strive to ensure that all orders are shipped correctly. If you find damage or missing parts, please notify us immediately upon receipt of goods.


The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. By submitting your purchase order to OpenPallet indicates complete acceptance of these terms and conditions. The following terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are accepted by PVI. PVI reserves the right to make changes to this site and these terms and conditions at any time.

Emails and Messages
By placing an order on this website, you agree to receive emails that communicate or facilitate an agreed-upon transaction or provide updates to a customer in an existing business relationship.

Copyright and Trademark
The beneficiary owner of this website is PVI unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of PVI, Copyright © 2001-2009, ALL RIGHTS RESERVED.

All audio and video clips are the sole property of PVI or their respective content providers. All software used on the site is the sole property of PVI. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from PVI. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of PVI. All other trademarks or service marks are property of their respective owners. The use of any PVI trademark or service mark without PVI express written consent is strictly prohibited.

Product Disclaimer and Limitation of Liability
All PVI products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, PVI makes no representations or warranties, either express or implied, of any kind with respect to products sold on the PVI website. Except as expressly stated herein, PVI expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to PVI arising from any product sold on the PVI sites shall be the price of the product ordered. In no event shall PVI, its managers, members, partners, directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability

The PVI website and the materials therein are provided “as is”. PVI makes no representations or warranties, either express or implied, of any kind with respect to the PVI website, its operations, contents, information, or materials. PVI expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that PVI, its managers, members, partners, directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the PVI website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Errors and Omissions

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, PVI shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or with the incorrect information. PVI shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PVI shall immediately issue a credit to your credit card account in the amount of the charge.

Internet Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that OpenPallet is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. PVI reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Sales Taxes
The buyer shall be solely responsible for all local sales taxes, or other taxes, on orders shipped to any country.


30-Day Money-Back Guarantee
We strive to maintain excellent customer service and satisfaction, therefore PVI proudly offers its subscribers a "30-Day Money Back Guarantee." This guarantee allows the customer to purchase any PVI product with full confidence and zero-risk. Any customer may request a full refund within 30 days of purchase and be refunded the full purchase price less delivery fees. When requesting a refund, we ask that the customer briefly explains the reasons for doing so, as well as any suggestions on how PVI could improve its service.

We are confident that our customers will find our products satisfactory in every way. However, if for any reason, a customer is not completely satisfied with any PVI product, the customer may request a refund from PVI at info@pacificvalves.com , within thirty days from the date of purchase, to receive full refund of the purchase price.
This guarantee is not limited by the terms of certain specific warranties attached to or packaged with certain products but does NOT apply to any product intentionally damaged or misused.
If a customer requests a refund it is the responsibility of the customer to notify PVI for a request for a refund. Please take note of the Order Number or Invoice Number and the name of the product from the order you wish to return and either call PVI to speak to one of our representatives or email info@pacificvalves.com.


Your privacy is very important to us. To better protect your privacy the following details explains our online information practices and the choices you can make about the way your information is collected and used. We also provide this information on our homepage and at every point where your personal information is requested.

Our website allows you to buy products receive newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfil and complete your product purchases. Please be advised that this Policy may change from time to time, so please check periodically.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online.

What information do we collect from you?

In order to better provide you with numerous products and services, PVI collects personal information about its visitors and customers. Our primary goal in collecting information from you is to provide you with an efficient and convenient experience while using our site.

Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, and product details. With this information, PVI can fill your orders and provide you with the personalized service that you requested.

We also collect data in the following ways:

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report this information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

when you order from us, we collect the following personal information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

We do periodically send emails such as, account emails, order emails, product emails, customer review emails, transactional and/or relationship messages, newsletters and promotional emails as a service to customers and account holders.

Contact Information and Third Party Data
If you contact PVI or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.

As we may display advertisements on our website, your information will help OpenPallet to deliver more relevant advertisements and content to you in the form of targeted banners and promotions. We may also have third-party advertising servers display ads linked to certain search terms that you have entered, or to certain pages that you are viewing. In this process, advertisers never have access to individual account information. Additionally, OpenPallet may share aggregated data with advertisers. We also track customers' traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

We use cookies and may allow others to use cookies in the operation of our site.

Analysis Tools
We may use and allow others to use analysis tools in the operation of our site.

With whom do we share your information?

Order Fulfilment: Most of the information collected by PVI is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your relevant information to third parties to charge your credit card, fill your order, deliver your order, provide customer service and deliver promotional e-mails to you from PVI. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties: We do not sell, trade, or rent your personal information to others without your consent. We may provide non-personal information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personal information.

Services Provided on Our Site:
Except as otherwise stated in this Policy, without your consent, PVI does not disclose its customers' personal information to other merchants.

Data Analysis Agents: The information collected by or for PVI may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any of your personal information with others, or use it for any other purpose than to help PVI.

Ad Servers, Advertisers, Image Servers and Website Analysis Agents:
These third parties use their cookies' identification numbers and internal website tracking features to serve ads on our site and to collect aggregated information to create statistics about our customers and visitors, traffic patterns, and related site information. In the event that our ad servers collect any personal information on our behalf, it will not be used by them or disclosed to any third parties.

Compliance with Service of Process or Law Enforcement:
 PVI may be asked by law enforcement or judicial authorities to provide personal information to the appropriate governmental authorities. We will disclose personal information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. PVI fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

How can you update or correct your personal information?

We accept that you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your personal information will be completely removed from our backed-up databases.

What are your choices regarding the collection, use, and distribution of your information?

Email: We may from time to time send you email or other communications such as emails or communications regarding, your order, transaction, account, information, product, service or other related information request, customer reviews, promotions, specials and/or changes to the PVI website.

Ad Servers and other Content Servers: You may also set your browser so that it will not accept "cookies" to prevent assignment from an ad server or content server of a unique identifier; however, you will be unable to shop on our site if you do so.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

Credit card transactions and order fulfilment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.

Privacy for the Underage

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose personal information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personal information to us, please call and speak to one of our representatives at PVI or contact us by e-mail at info@pacificvalves.com so that we may delete the child's information.

OpenPallet and third-party use of "cookies" and "analysis tools"

OpenPallet Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to PVI. Our cookies store randomly assigned user identification numbers. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

Ad Server and Content Server Cookies: We may use an outside ad serving company or content server to display banner advertisements and other information on our site or to serve promotional emails. As part of their service, they place a separate cookie on your computer. Except for the company that serves our promotional emails, PVI does not provide third-party ad servers with any of your personal information. PVI and its third party ad servers do collect and use non-personal information about you, such as your IP address, browser type, the URLs from which you came, referring site's domain types (e.g., .com), operating system, the country, the server your computer is logged onto, where the servers that your computer is logged onto is located, the pages of our site and products that visitors viewed during their visit, where an ad was placed on a specific website page, the time and date particular ads were served, the area code and zip code associated with your server and whether you responded to a particular ad, and a receipt identifier.

Our third-party ad servers will occ.